FAQ

Pawlune Care offers pet cleaning, grooming, hygiene, and wellness products, including deshedding brushes, detangling sprays, pet shampoos, conditioning treatments, pet toothbrushes, dental cleaning gels, paw balms, skin relief creams, pet nail clippers, and grooming gloves.

A deshedding brush is best for more focused loose-fur removal, especially when your pet sheds heavily. A grooming glove is ideal for gentle surface brushing, bonding moments, and pets that prefer a softer grooming touch.

Use a detangling spray before brushing areas that feel knotted, dry, or difficult to comb through. It can help make grooming smoother and reduce pulling during coat care. Always follow the product directions and avoid contact with the eyes.

They can be used together when your pet’s coat needs both cleansing and softness. Shampoo helps clean the coat, while a conditioning treatment can support a smoother, softer finish. Use each product according to its label instructions.

Grooming frequency depends on coat type, shedding level, activity, and your pet’s comfort. Many pets benefit from regular brushing, occasional bathing, routine nail checks, and consistent oral care. Start gently and build a routine your pet can tolerate comfortably.

A simple routine can include brushing the coat, checking paws, cleaning teeth with suitable oral-care products, trimming nails when needed, and bathing with pet-specific shampoo. Keep sessions calm, short, and positive, especially for pets new to grooming.

Choose a quiet space, use gentle movements, introduce tools slowly, and reward calm behavior. Short sessions are usually better than long sessions. If your pet shows stress, pause and continue later.

Yes. If your pet has ongoing irritation, bleeding, strong odor, swelling, pain, severe tangles, dental discomfort, or sudden behavior changes, contact a licensed veterinarian. Pawlune Care products support routine care and are not a substitute for professional medical advice.

Yes. Pawlune Care offers free shipping on all products, so customers can order grooming and hygiene essentials without a separate shipping charge.

Orders are typically delivered within 3–5 business days. Delivery timing may vary slightly based on order processing, carrier movement, destination, and seasonal volume.

If you need to update an order, contact support as soon as possible. We will do our best to help before the order is processed or shipped. Some changes may not be possible once fulfillment has started.

Please review your order confirmation and contact our support team promptly if your name, address, phone number, or product selection appears incorrect. Fast communication helps us assist more effectively.

After a customer successfully subscribes by email, the 15% sitewide discount is applied automatically to eligible products. No discount code is required, and it is not limited to a first order only.

Yes. Selected promotional products may receive an automatic 20% discount. No code is required when the product is included in the promotion.

No. Eligible subscriber discounts and selected promotional discounts are designed to apply automatically. If you believe a discount should apply but do not see it, review eligibility or contact support.

Promotional selections may change based on product availability, seasonal campaigns, and store updates. The final discount shown at checkout reflects the current eligible offer.

Yes. Pawlune Care offers free returns and exchanges within 30 days for eligible orders. Items should be returned according to the store’s return instructions and eligibility requirements.

Contact our support team with your order details and the reason for your return or exchange request. We will guide you through the next steps and provide the correct instructions.

You can reach Pawlune Care through the contact page, by email at support@pawlunecare.lolp, or by phone at +1 (202) 615-2179. Customer support is available 24/7.

Pawlune Care is a U.S.-based pet cleaning and grooming store. Business Address: 6318 2nd St NW, Washington, DC 20011, United States.