Pawlune Care Policy Guide

Returns & Exchanges

We want every grooming, hygiene, and wellness essential to feel right for your pet and your home. If your order is not the right fit, our 30-day return and exchange support is designed to be clear, calm, and easy to follow.

30 Days Free returns and exchanges are available within 30 days of delivery.
24/7 Support is available whenever you need help with your order.
3–5 Days Standard delivery usually arrives within 3–5 business days.
Real dog resting after pet grooming care
Designed around real pet-care routines Return and exchange support for grooming tools, cleansing care, dental items, paw care, and wellness essentials.

Simple Return Flow

A calm process from review to resolution

Use this guide before sending any item back. It helps protect your order record and keeps the return or exchange moving smoothly.

01

Review your item and timing

Confirm that your request is within 30 days of delivery and that the product is eligible. Grooming brushes, gloves, nail clippers, unopened shampoos, conditioning treatments, paw balms, skin creams, toothbrushes, and dental gels may be reviewed under the policy when they meet return condition standards.

02

Prepare your order details

Have your order number, product name, delivery date, and a short reason ready. If the item was damaged or incorrect, include clear photos so our support team can understand the issue quickly.

03

Follow the return instructions

Once your request is reviewed, you will receive the next steps for return or exchange handling. Please do not send items back without instructions, as this can delay processing.

04

Receive your resolution

After the returned item is received and inspected, we will process the approved refund, replacement, or exchange according to the condition of the item and the original order details.

Real dog receiving gentle pet care at home

Exchange Guidance

Better fit, better routine, better care

Pet-care routines can be personal. A deshedding brush may need a gentler feel, a grooming glove may need a better fit, or a paw and skin care item may not be the right match for your pet’s needs. When an exchange is available, we help you move toward a more suitable option.

Exchanges are usually reviewed for size, product type, product condition, inventory availability, and timing. If the requested replacement is unavailable, we may offer an alternative solution based on your order and product category.

Coat & Fur Care Deshedding brushes, detangling sprays, and grooming gloves are reviewed for unused condition and original packaging.
Bathing & Cleansing Pet shampoos and conditioning treatments should remain sealed and clean when returned for review.
Dental & Paw Care Toothbrushes, dental gels, paw balms, and skin creams may require special condition checks for hygiene reasons.
Grooming Tools Nail clippers and professional grooming tools should be returned safely packed to prevent damage in transit.

Eligibility Notes

What can usually be reviewed

These guidelines help keep returns fair, hygienic, and reliable for pet households.

Usually eligible when approved

  • Items requested within 30 days of delivery.
  • Unused grooming tools returned clean and safely packaged.
  • Unopened shampoos, sprays, gels, balms, and treatments.
  • Incorrect items or products that arrived with visible damage.
  • Orders with complete order details and clear support communication.

May not be eligible

  • Used hygiene items that cannot be safely resold or inspected.
  • Opened liquids, gels, creams, balms, or cleansing products unless defective.
  • Items damaged after delivery because of improper use or storage.
  • Requests submitted after the 30-day return and exchange window.
  • Returns sent back without prior instructions from support.
01

Pet-safe handling

Hygiene-sensitive products are reviewed carefully to protect every customer and pet household.

02

Clear communication

Use your order information so support can locate your purchase and guide the next step.

03

Exchange first mindset

When available, exchanges help you choose a more suitable grooming or wellness essential.

04

Free support window

Eligible returns and exchanges are supported within 30 days of delivery.

Timing Overview

What happens after your request

Processing time can vary based on inspection, shipping movement, and payment provider timelines.

Step One

Request review

Share your order number, product name, and reason for return or exchange. If needed, include photos of the product, package, label, or issue.

Step Two

Return inspection

Returned items are reviewed for condition, completeness, and policy eligibility. Hygiene-sensitive pet-care products may require extra inspection.

Step Three

Final resolution

Approved refunds are issued to the original payment method. Approved exchanges or replacements are prepared based on availability and order details.

How long do I have to request a return or exchange?
You may request an eligible return or exchange within 30 days of delivery. Requests outside this window may not be approved unless required by applicable consumer protection rules.
Do I need to contact support before sending an item back?
Yes. Please wait for return instructions before shipping any item back. Returns sent without approval or instructions may be delayed because the order record may not match the package.
Can opened grooming or hygiene products be returned?
Opened shampoos, dental gels, paw balms, skin creams, sprays, and similar hygiene-sensitive products may not be eligible unless there is a verified product issue. This helps maintain safe standards for pet households.
What if my item arrived damaged or incorrect?
Prepare your order number and clear photos of the item, outer packaging, and any visible issue. Once reviewed, support will guide you toward the most suitable resolution.
Are shipping costs covered for eligible returns?
Pawlune Care offers free returns and exchanges within 30 days for eligible items. Please follow the provided instructions so the return can be handled correctly.
How are refunds processed after approval?
Approved refunds are generally issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.
Can I exchange for a different product category?
Exchanges are reviewed based on product condition, value, inventory, and item type. If the preferred replacement is not available, support may help identify another suitable option.
What should I include in my return package?
Include the approved item, original packaging when available, accessories or included parts, and any return documentation requested by support. Pack grooming tools and liquids securely to prevent transit damage.

Start with your order details

For the fastest help, include your order number, email used at checkout, product name, delivery date, and a short description of what you need.

Contact Support
Business Name Pawlune Care
Business Address 6318 2nd St NW, Washington, DC 20011, United States
Support support@pawlunecare.lolp
+1 (202) 615-2179